Returns & Exchanges at Jama Jewels
We want you to love your new jewelry, but if you are not completely satisfied, we accept returns on unworn items within 30 days of delivery. Please ensure all original packaging and tags are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack with Care
Place the jewelry in its original velvet pouch and gift box, ensuring it is securely packed inside a shipping mailer to prevent damage.
Ship Your Return
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing